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Troubleshooting Guide

Common issues and solutions for PriceSquawk platform problems.

Audio Issues​

No Sound Output​

Symptoms: Widgets load but no audio is heard

Causes & Solutions:

  • Browser Audio Permissions: Allow audio in browser settings
  • System Volume: Check OS volume and audio output device
  • Widget Mute: Verify widgets aren't individually muted
  • Audio Device: Ensure correct output device is selected

Audio Distortion or Lag​

Symptoms: Crackling, popping, or delayed audio

Solutions:

  • Browser Performance: Close unnecessary tabs and applications
  • Audio Buffer: Adjust buffer size in audio settings
  • Sample Rate: Match system and application sample rates
  • Driver Updates: Update audio drivers

Stereo Audio Not Working​

Symptoms: Audio only in one channel or no directional audio

Solutions:

  • Hardware Check: Test stereo output with other applications
  • Audio Settings: Verify stereo mode is enabled
  • Browser Settings: Check browser audio configuration
  • Widget Configuration: Ensure stereo features are enabled

Connection Issues​

Login Problems​

Symptoms: Cannot log in or frequent logouts

Solutions:

  • Credentials: Verify username and password
  • Browser Cache: Clear cache and cookies
  • Network: Check internet connection stability
  • Two-Factor Auth: Verify 2FA codes if enabled

Market Data Not Loading​

Symptoms: Widgets show "no data" or connection errors

Solutions:

  • Market Hours: Verify markets are open for selected symbols
  • Subscription: Check data subscription is active
  • Network: Test internet connection and firewall settings
  • Symbol Selection: Try different, more active symbols

Widget Loading Issues​

Symptoms: Widgets fail to load or show blank content

Solutions:

  • Browser Refresh: Reload the page completely
  • Cache Clear: Clear browser cache and storage
  • JavaScript: Ensure JavaScript is enabled
  • Browser Compatibility: Try different browser

Performance Issues​

Slow Interface Response​

Symptoms: Laggy controls, delayed responses

Solutions:

  • System Resources: Check CPU and memory usage
  • Browser Tabs: Close unnecessary browser tabs
  • Widget Count: Reduce number of active widgets
  • Background Apps: Close non-essential applications

High CPU Usage​

Symptoms: System fan running, high CPU in task manager

Solutions:

  • Widget Optimization: Reduce update frequencies
  • Audio Processing: Lower audio quality settings
  • Multiple Symbols: Limit concurrent symbol monitoring
  • Browser Choice: Try different browser for better performance

Browser-Specific Issues​

Chrome Issues​

  • Audio Context: Refresh if audio stops working
  • Memory: Chrome can use significant RAM with multiple widgets
  • Extensions: Disable extensions that might interfere

Firefox Issues​

  • Audio API: Some audio features may be limited
  • Performance: May be slower than Chrome for audio processing
  • Privacy Settings: Check if strict privacy settings block features

Safari Issues​

  • Audio Limitations: Some advanced audio features unavailable
  • WebSocket: Connection issues more common
  • Auto-Play: Disable auto-play blocking for audio

Account & Billing Issues​

Subscription Problems​

Symptoms: Data access limited or subscription expired

Solutions:

  • Account Status: Check subscription status in account settings
  • Payment Method: Verify payment method is valid
  • Billing Support: Contact billing support for payment issues
  • Plan Limits: Verify current plan includes needed features

Profile Issues​

Symptoms: Settings not saving, profile corruption

Solutions:

  • Browser Storage: Clear browser local storage
  • Settings Reset: Reset to default settings
  • Account Re-sync: Log out and log back in
  • Support Contact: Contact support for profile restoration

Widget-Specific Issues​

Trade Sounds Widget​

  • No Trades: Symbol may be inactive, try ES or NQ during market hours
  • Audio Setup: Ensure stereo headphones for directional audio
  • Size Filters: Check if size filters are blocking trades

PriceSquawk Widget​

  • Voice Issues: Check text-to-speech settings in browser
  • Price Updates: Verify symbol has price movement
  • Volume Settings: Adjust announcement volume separately

Alerts Widget​

  • No Notifications: Check browser notification permissions
  • Alert Conditions: Verify alert conditions are properly set
  • Sound Alerts: Check alert sound settings

System Requirements Issues​

Insufficient Hardware​

Symptoms: Consistent performance problems

Solutions:

  • RAM Upgrade: 8GB+ recommended for multiple widgets
  • CPU Performance: Dual-core 2GHz minimum required
  • Audio Hardware: Dedicated sound card may help
  • Network Speed: Stable broadband connection required

Browser Compatibility​

Symptoms: Features missing or not working

Solutions:

  • Browser Update: Use latest browser version
  • WebAudio Support: Ensure browser supports WebAudio API
  • WebSocket Support: Required for real-time data
  • JavaScript ES6: Modern JavaScript features required

Emergency Procedures​

Complete Platform Reset​

  1. Close All Tabs: Close all browser tabs/windows
  2. Clear Everything: Clear all browser data for pricesquawk.com
  3. Restart Browser: Close and restart browser completely
  4. Fresh Login: Log in with clean session

Data Recovery​

  1. Settings Backup: Check if settings backup is available
  2. Account Recovery: Use account recovery if needed
  3. Support Contact: Contact support for data restoration
  4. Manual Reconfiguration: Rebuild configuration from scratch

Getting Additional Help​

Self-Service Options​

  1. Documentation: Search this documentation thoroughly
  2. Video Tutorials: Check available video guides
  3. Community Forums: Search Discord for similar issues
  4. FAQ Section: Review frequently asked questions

Contacting Support​

For comprehensive support options and fastest response times, see our Get Support page.

Quick tips before contacting support:

  1. Gather Information: Collect browser version, OS, error messages
  2. Screenshots: Take screenshots of error conditions
  3. Steps to Reproduce: Document exact steps that cause the issue
  4. Contact Method: Discord #general-support (fastest) or email support@pricesquawk.com

Support Information to Provide​

  • Operating System: Windows 10, macOS Big Sur, etc.
  • Browser Version: Chrome 95.0.4638.69, etc.
  • Error Messages: Exact text of any error messages
  • Steps to Reproduce: What you were doing when issue occurred
  • Screenshots: Visual documentation of the problem

Most issues can be resolved quickly with the right troubleshooting steps. Don't hesitate to reach out for help if needed.