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Get Support

Having issues or questions? We're here to help! Choose the best support option for your needs.

🚀 Quickest Support: Discord​

For the fastest response, join our Discord community and use the #general-support channel:

  • Response Time: Usually within minutes during trading hours
  • Community Help: Get assistance from both our team and experienced users
  • Real-time Chat: Interactive troubleshooting and immediate feedback
  • Join Discord: discord.gg/pricesquawk

When to Use Discord Support:​

  • Technical issues during trading hours
  • Quick questions about features or settings
  • Configuration help
  • Real-time troubleshooting
  • General inquiries

📧 Email Support​

For detailed inquiries or non-urgent matters, email us at:

support@pricesquawk.com

  • Response Time: Within 24-48 hours (business days)
  • Best For: Account issues, billing questions, detailed technical reports
  • Include: Screenshots, error messages, and steps to reproduce any issues

When to Use Email Support:​

  • Account and billing inquiries
  • Subscription management
  • Privacy and security concerns
  • Detailed bug reports with attachments
  • Non-urgent feature requests

📚 Self-Service Resources​

Before reaching out, check these resources - you might find your answer immediately:

Documentation​

Community Resources​

🆘 Getting the Best Support​

To help us help you faster, please provide:

Essential Information​

  1. Operating System: Windows 10/11, macOS version, Linux distro
  2. Browser: Chrome, Firefox, Safari (with version number)
  3. Subscription Plan: Free trial, Monthly, Annual
  4. Account Email: Your registered email address

For Technical Issues​

  1. Error Messages: Exact text of any error messages
  2. Screenshots: Visual representation of the issue
  3. Steps to Reproduce: What you did before the issue occurred
  4. Console Logs: Browser console errors (F12 → Console tab)
  5. Expected vs Actual: What should happen vs what actually happens

For Audio Issues​

  1. Audio Device: Speakers, headphones, sound card
  2. Browser Audio: Test with other audio sources
  3. Volume Settings: System volume, browser volume, widget volume
  4. Patch Details: Which patch/sound bank you're using

For Data Issues​

  1. Symbol: Which instrument/symbol is affected
  2. Time: When did you notice the issue
  3. Market Status: Is the market open/closed
  4. Subscription: Is your data subscription active

🎯 Support Priority​

Critical Issues (Use Discord)​

  • Cannot access account
  • No audio during market hours
  • Data feed down
  • Payment processing errors

High Priority (Discord or Email)​

  • Widget not functioning correctly
  • Incorrect price data
  • Subscription activation delays
  • Performance issues

Normal Priority (Email)​

  • Feature requests
  • Account settings questions
  • Billing inquiries
  • Documentation clarifications

Low Priority (Discord Community)​

  • Configuration suggestions
  • Best practices
  • Sharing patches
  • Trading strategies discussion

💬 In-App Support​

You can also access support directly from the PriceSquawk application:

  1. Click the Help button (?) in the top navigation
  2. Choose your support option (Discord or Email)
  3. Access quick links to documentation

🔒 Privacy & Security​

  • Never share your password with support staff
  • We'll never ask for payment information via Discord or email
  • Use official channels only (don't respond to DMs claiming to be support)
  • Report suspicious messages to support@pricesquawk.com

We're committed to helping you get the most out of PriceSquawk. Don't hesitate to reach out!